Refund policy

Return & Refund Policy

This policy applies to purchases made through dropthebeat.ca. Nothing in this policy limits your rights under applicable consumer protection laws. Where those rights differ from this policy, the applicable law takes precedence.

Returns

You may request a return within 14 calendar days after receiving your item.

For change-of-mind returns, items must be unworn, unwashed, unaltered, and free from stains, noticeable odours, or damage, with original tags attached. Trying on an item to check the fit is fine, provided it remains in this condition.

Please include the original product packaging where available. The original outer shipping bag or box is not required, but items must be securely packaged.

You will need your order number or another proof of purchase.

How to Request a Return

Email admin@dropthebeat.ca with your order number and the item or items you would like to return.

Once your return is approved, we will provide the return address and shipping instructions. Please send your items back within 14 calendar days of approval.

Please contact us before shipping your return so we can provide the correct address and identify your package. Unauthorised change-of-mind returns may not be accepted. This does not restrict any statutory right of withdrawal or other legal remedy.

We recommend using a tracked shipping service and keeping your shipping receipt until your return is resolved.

Return Shipping & Fees

For change-of-mind returns, including sizing or preference issues, customers are responsible for arranging and paying for return shipping.

If we offer a return label, we will explain the cost and obtain your agreement before deducting it from your refund. Return labels are not automatically free.

We do not charge a restocking fee.

Original shipping charges are non-refundable for change-of-mind returns, except where required by law. If your order qualified for free shipping, we will not deduct the original outbound shipping cost from your refund.

For confirmed defective, damaged, or incorrectly supplied items, we will cover reasonable, necessary return shipping costs. Please contact us first so we can arrange the return.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact admin@dropthebeat.ca as soon as reasonably possible if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photos where possible.

We will assess the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law.

The conditions for change-of-mind returns, including the 14-day request period and Final Sale restrictions, do not override your statutory rights concerning faulty or incorrectly supplied goods.

Final Sale Items & Gift Cards

Items clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns or exchanges.

A discount or promotional code does not, by itself, make an item Final Sale. Discounted items remain eligible for return unless they were specifically identified as Final Sale before purchase.

Gift cards are non-refundable except where required by law.

Bundles & Promotional Purchases

Eligible items listed separately in your order may be returned individually. Refunds are based on the amount actually paid for the returned item, after the discount allocated to that item, plus any applicable refundable taxes.

Sets sold as a single product must be returned complete for a change-of-mind refund. This does not limit your rights if part of a set is defective or incorrectly supplied.

Exchanges

We do not offer direct exchanges. To request a different size, colour, or item, please return the eligible original item and place a new order.

New orders are subject to current availability, prices, promotions, and shipping charges. We cannot reserve replacement stock while a return is in transit.

Refunds

We will inspect your return and notify you of the outcome within 10 business days of receiving it. If approved, we will initiate your refund to the original payment method within that same period.

If a return is declined, we will explain why and discuss the next steps before arranging any further shipping or charges.

Your bank or payment provider may take additional time to post the refund. If you have not received it within 15 business days after our refund confirmation, please contact admin@dropthebeat.ca.

Any shorter refund deadline required by applicable law takes precedence.

European Union Right of Withdrawal

Where EU consumer withdrawal rights apply, you may withdraw without giving a reason within 14 calendar days after delivery, or delivery of the last item for an order delivered separately. Notify us at admin@dropthebeat.ca; prior approval is not required. Return the goods within 14 calendar days of notifying us.

You bear direct return costs unless we agree otherwise or the law requires us to pay. For a full withdrawal, we refund payments including standard outbound delivery, but not express-delivery upgrades, within 14 days of notice. We may withhold reimbursement until we receive the goods or proof of dispatch, whichever comes first.

You may inspect items as you would in a shop. Handling beyond what is necessary may result in a deduction for diminished value where permitted by law. Missing packaging or a Final Sale label does not by itself remove statutory withdrawal rights. Any legally required deadline extension applies.

Contact

For return, exchange, or refund questions, contact admin@dropthebeat.ca.