Shipping policy

SHIPPING POLICY

Last updated: September 9, 2026

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and statutory holidays.

During product launches, promotional periods, and holidays, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Processing time is separate from the estimated delivery time shown below.

SHIPPING WITHIN CANADA

Standard Tracked Shipping

Estimated delivery: 2–8 business days after dispatch
Orders under C$120: C$12.99 flat-rate shipping
Orders of C$120 or more: Free standard shipping

Free shipping eligibility is calculated after discounts and before taxes.

Additional delivery time or charges may apply to remote locations and addresses in Yukon, the Northwest Territories, and Nunavut. Any applicable shipping rate will be shown at checkout.

SHIPPING TO THE UNITED STATES

Standard Tracked Shipping

Estimated delivery: 5–12 business days after dispatch
Orders under US$150: US$14.99 flat-rate shipping
Orders of US$150 or more: Free standard shipping

Free shipping eligibility is calculated after discounts and before taxes.

U.S. orders may be subject to customs processing, import duties, tariffs, or taxes. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Free shipping covers the standard shipping charge only and does not include applicable duties, tariffs, or taxes.

DELIVERY ESTIMATES

Delivery times are estimates provided by the carrier and are not guaranteed. Delays may occur due to customs processing, severe weather, service disruptions, peak shipping periods, or other circumstances outside our control.

DROPTHEBEAT is not responsible for carrier or customs delays, but we will assist whenever possible.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 48 hours to update after the shipping label has been created.

INCORRECT OR INCOMPLETE ADDRESSES

Please review your shipping address carefully before completing your order.

If you need to make a change, contact us as soon as possible at admin@dropthebeat.ca. We cannot guarantee that an address can be updated after an order has entered processing or been shipped.

DROPTHEBEAT is not responsible for packages that are delayed, lost, or returned because of an incorrect or incomplete address provided at checkout.

If an order is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for the cost of reshipping the order.

LOST, DELAYED, OR DELIVERED PACKAGES

If your tracking information has not updated for an extended period or your package has not arrived within the estimated delivery window, please contact us at admin@dropthebeat.ca.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbours, your building management, and the carrier before contacting us.

We will assist with eligible carrier claims, but we cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at admin@dropthebeat.ca.

Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

CONTACT US

For questions about your order or shipping, contact:

admin@dropthebeat.ca